If your electricity goes off but you notice that the neighbors still have power, the first thing to check is your fuses or circuit breakers. If there is an outage emergency, TAU provides a 24 hour emergency fault service.
Once you have checked your fuses and circuit breakers – and they seem to be in order then please contact us on 25257 or 20058.
We attend to faults that involve total power loss, low voltage complaints, damage to the network (or part of it), and reports of potentially dangerous situations.
A private electrician will be required if repair work is needed for damage causing partial loss to your premises, damaged power points, and/or light fittings.
TAU will do everything it can to restore your power supply. Please note that you will be responsible for the cost of repairs to the electrical installation in your building and to the cable connecting your house to our pole or pillar box.
On order for us to attend to your request as efficiently as possible, please provide the following information:
Name of customer
Connection number of premises
Nature of the complaint
Location or directions to the premises
To obtain further information about fees, contact our Customer Services on 20054 for details.