FAQ's - Te Aponga Uira
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FAQ’s

HOW CAN I SAVE ON MY POWER BILL?

One of the most commonly asked questions TAU receives is how one can save money on the monthly power bill.  This usually follows an initial ‘shock’ over how high the electricity bill has climbed – but on closer examination, consumers can make considerable savings if certain steps are taken.  Here are a just a few tips on how to save energy.

1. Replace standard incandescent light bulbs with compact fluorescent light bulbs and save in your lighting costs.
2. Turn off unnecessary lighting.
3. Keep your lights and fixtures clean to improve efficiency.
4. Unplug electronics, battery chargers and other equipment when not in use.
5. Block out the heat by keeping curtains or blinds closed during the day.
6. Defrost your refrigerator or freezer regularly so it can operate more efficiently.
7. Make sure the seals on your refrigerator, freezer and oven doors fit tightly.
8. When you shut down your computer, don’t forget to turn off the monitor.
9. When purchasing electrical products, check for energy-saving features.

One final tip for reducing energy consumption is to take a close look at your habits.  Energy consumption is controlled by the consumer, so a reduction in usage means an increase in savings.

BUILDING A NEW HOME?

For new tenants intending to build, there are procedures that must be followed before power can be made available, both for your builder and for permanent connection.

1. Please visit our office in the first instance. It will save time if you bring with you information relating to where you intend to build, an estimate of your power requirement (your electrician can do this for you) and a survey site plan for your project.

2. You will be given an estimated cost and may be required to pay for a quotation fee of $50 (refundable if the work proceeds) if you need a firm quote. Please note that this estimate is just an ESTIMATE.

3. When you accept the firm quote you will then be required to make a formal application for power and pay the necessary fees (available in our brochures) and other agreed costs. Please note that TAU will need sufficient time to do the work, depending on the amount of work required (available in our brochures). All costs must be paid before any work can begin.

4. TAU work only involves the installation of the Main Line, which runs along the public right of way and stops at the last pole/pillar box near your boundary. TAU also makes the connection of the service main cable (the cable that is between the pole and the meter box).

5. You will need to find an electrician to carry out the electrical installation work in your house and the service main cable. You can look this up in the Yellow Pages.

6. You will also need to ensure that an Electrical Inspector’s permit is obtained from the Energy Division. An approval from Energy is absolutely essential before TAU can turn your power on.

If you have any queries please contact our office to obtain the required brochure or to simply discuss your situation.

HAVE A FAULT?

If your electricity goes off but you notice that the neighbors still have power, the first thing to check is your fuses or circuit breakers.  If there is an outage emergency, TAU provides a 24 hour emergency fault service.

Once you have checked your fuses and circuit breakers – and they seem to be in order then please contact us on 25257 or 20058.

We attend to faults that involve total power loss, low voltage complaints, damage to the network (or part of it), and reports of potentially dangerous situations.

A private electrician will be required if repair work is needed for damage causing partial loss to your premises, damaged power points, and/or light fittings.

TAU will do everything it can to restore your power supply.  Please note that you will be responsible for the cost of repairs to the electrical installation in your building and to the cable connecting your house to our pole or pillar box.

On order for us to attend to your request as efficiently as possible, please provide the following information:

  • Name of customer
  • Connection number of premises
  • Nature of the complaint
  • Location or directions to the premises

To obtain further information about fees, contact our Customer Services on 20054 for details.